Frequently Asked Questions
Find answers to common questions about our services
Typically, custom window treatments take 3-4 weeks from measurement to installation. This includes fabric ordering (1-2 weeks), manufacturing (1-2 weeks), and professional installation. Complex orders or specialty fabrics may take longer. We'll provide a specific timeline during your consultation.
Yes, we offer free in-home consultations and measurements for most projects. Our design experts will visit your home, discuss your needs and preferences, take precise measurements, and provide recommendations. This service is complimentary with any purchase.
We stand behind our craftsmanship with a warranty on all products. Most treatments come with a 1-year warranty covering manufacturing defects. Motorization systems typically include manufacturer warranties of 2-5 years. We'll provide specific warranty information for your chosen products during consultation.
Absolutely! During your consultation, we'll bring fabric samples to your home so you can see and feel the materials in your actual space. We also have an extensive showroom where you can browse hundreds of fabric options in person. We want you to be completely confident in your selection.
Motorization is available for most of our products including draperies, Roman shades, cellular shades, and certain Venetian blinds. Not all treatments can be motorized, but we'll discuss the best options for your needs and preferences during your consultation.
We're based in Englewood, Ohio, and serve the greater Dayton region including Montgomery County and surrounding areas. We also serve clients throughout Ohio. Contact us to discuss your location and project requirements.
Care instructions vary by fabric and treatment type. Most window treatments can be lightly dusted or vacuumed with a brush attachment. We provide specific care instructions for each product. For deep cleaning, we recommend professional cleaning to ensure proper care and avoid damage.
We accept various payment methods including major credit cards, checks, and financing options for larger purchases. We'll discuss payment terms and options during your consultation and before finalizing your order.